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Mediocre Managers Damage Retention and Engagement
A recent study by the CIPD, “Managing for sustainable employee engagement: developing a behavioural framework”, which researched 500 employees and 120 managers in seven organisations found that not...
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Four Goals That Fuel Employee Engagement
A whopping 71% of the workforce is disengaged, causing US businesses $300 billion annually! When employees are engaged it increases productivity and reduces turnover. NBRI gives formulates four goals...
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Net Promoter Score (NPS) Case Study: Nationale-Nederlanden Insurer Creating a...
On the 15th of November last year I visited the event “Digital Marketing in 1 day” in Bussum, the Netherlands. One of the sessions I attended was from the Dutch Insurer Nationale-Nederlanden (NN) where...
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Gartner: Not Enough Leadership Focus on Social Business
Gartner estimates that through 2015, 80 percent of social business efforts will not achieve the intended benefits due to inadequate leadership and an overemphasis on technology. Leaders of social...
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Employee Engagement Increased Over the Last Year According to the Temkin...
The Tempkin Group analyzed employee engagement across more than 2,400 U.S. employees. According to Tempkin "companies that outperform their peers in financial performance and customer experience have...
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13 Samurai Principles for Sustainable Success Based on Integrity
Last year I picked up Joris Merks’ his book and reported about his Samurai Business book. January this year we had the pleasure to have an exclusive interview with Joris about his book, his fighting...
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Cross-industry Collaboration Spurs Innovation: Procter & Gamble as Example
A great example of a group of companies that collaborate to innovate. Procter & Gamble initiated a learning consortium of companies who are making business intelligence and analytics a strategic...
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Better Customer Experience? Engage Your Employees
At Damarque we believe that bottom line results are being sustainably improved through a better customer experience by taking good care of your employees. The human capital is the only real competitive...
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Diversity Crucial To Business Success
Diversity is just one angle of unique and new combinations, but this article shows how diversity from a multicultural perspective is enabling business success. In a global market, as organization, you...
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KLM: The Power of the Right People and Competences Combinations
I finally had the time to read Emerce’s special publication about its top 100 best e-businesses in 2013 and came across the intriguing interview with Marjan Rintel, Vice President Marketing and Brand...
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Want To Be Customer-Centric? Start With Your Employees
I came across an ad by Oracle Customer Experience on my Facebook wall, stating “Sustainable growth starts with the customer.” Now I do understand why Oracle Customer Experience would say so, but the...
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Five Simple Ways to Start With Your Soft-Skills Development
More and more organizations recognize that in order to gain and retain a competitive advantage, they need to put their human capital first, they need to make sure their employees know how to handle...
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Three Challenges of the ICT Industry and How Emotional Intelligence Can Help...
I came across the ICT Manifesto 2010-2014, the national Dutch agenda for ICT. It’s interesting to read what the formulated challenges were in (before) 2010. I do think all of the mentioned challenges...
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How to Make Corporate Learning Work and Stick
I originally published this article on IntelligentHQ.Studies show that business leaders’ satisfaction on corporate learning is as low as 20%, which in a global industry worth $200 billion, is low....
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Research Shows Link Higher Organizational Engagement With Better Business...
“Bingo” I thought when reading the results of a research conducted in Europe by Six Seconds, The Emotional Intelligence Network. It shows that there is a high correlation between leaders with a strong...
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Social Media Connected Employees Are Best Perfomers According to Research
I came across this article that reported on a research conducted by data analytics firm Evolv, that suggests that employees that use up to four social networks are exceptionally productive and stay...
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High Employee Engagement Doesn’t Automatically Mean Great Performance
It’s great that the interest in employee engagement is rising, but as well put by Gary Cattermole on HRZone, looking at employee engagement alone is not enough, organizations need to look to the wider...
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eBay Focuses on Both Employee and Customer Engagement
Scott Seese is CIO of eBay Inc. and wrote a great article on how he focuses on both employee and customer engagement within eBay. We need more of these examples and cases to show how it can be achieved...
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Just 40 Percent of HR Professionals Have Employee Engagement Strategy
This is a key finding from an employee engagement survey from HR software company Youforce. 79 percent of HR professionals say engagement is a high priority, but only 41 percent don’t have an...
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Four Reasons Why Organizations Need a Sales Enablement Program
Traditional sales processes are failing. Improving sales and marketing alignment is a high priority for world class organizations looking to remain competitive in today’s fast paced business...
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17 Traits to Become a Successful High-End Business Coach
In one of our previous articles we wrote about how nowadays everyone seems to be a business coach. On BNR (a Dutch business radio station) I also picked up a quite skeptical remark that everyone who’re...
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Four Essentials to Improve Team Engagement According to Gallup
Gallup reports that engagement drives greater productivity, lower turnover, and a better quality of work, in an exclusive interview by FastCompany with Dr. Jim Harter -who initiated the first “State of...
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Gamification As Cost-Effective Organizational Engagement Accelerator
Previously we reported about the ten applications of gamification that drives employee engagement, Gallup found that when both employees and customers are engaged a 240% boost in business performance...
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Five Ways Gamification Helps to Boost Sales Team Performance
Gamification is a fast-growing business strategy to drive employee engagement and –performance. It can also be used for –already competitive- sales, motivating sales teams and driving their...
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Need for New Skills to Improve Marketing Performance
According to the Accenture Interactive report, Turbulence for the CMO, digital is the marketing game changer. To do so, corporate marketing will undergo a dramatic overhaul within the next five years...
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Why Prosocial Incentives Increase Employee Satisfaction and Team Performance
In two field studies , Lalin Anik, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn, and Jordi Quoidbach explore the impact of providing employees and teammates with prosocial bonuses, a novel type...
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Impact is Common Denominator of Business Performance and Employee Happiness
This is a great insight shared by Julia Hartz, EventBrite co-founder and president on helping employees to understand how the contribute to achieving their organization’s vision. The personal impact...
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Ten Tips for Successful Employee Coaching
Besides the insight Jack Welch, former CEO GE, gives us on reverse mentoring, he also gives his insight on employee coaching as mentioned on ManagementHelp: “Managers who coach their people become...
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Temkin Group Research: Weak Employee Engagement Efforts Affect Six out of Ten...
A recent research by the Temkin Group “State of Employee Engagement Activities, 2013,” shows that only one-quarter of employees within large organizations are highly engaged. Temkin Group surveyed 200...
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Organizations Seeking to Develop Performance-Driven Culture Must Consider How...
Previous research has shown that service workers are the only type of employees that are less engaged today than they were three years ago. Only 12 percent of companies actively solicit ideas from...
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